In response to government guidelines, CMI is taking precautionary measures in efforts to keep our people safe in these difficult times of COVID-19. These measures are also meant to continue providing excellent service to your community, but please note that you may experience a slight delay in response times. We greatly appreciate your understanding and cooperation during this time.
When clients consider options for management of their homeowner association, whether in Oregon or Washington, they think of CMI.
As the first Accredited Association Management Company (AAMC) in Oregon, Community Management Inc. continues to stand apart from other community management providers. Since 1972 CMI has continually challenged the industry, leading the way by creating impactful and matchless solutions for community homeowners’ associations in Oregon and Washington.
CMI’s integrity is unyielding. We are dedicated to building our relationships with communities in Oregon and Washington and delivering insightful leadership with passion and determination. CMI strives toward big picture goals, but never ignores the daily steps that can make a community better, not just someday, but today.
At CMI, we believe in giving back so our community trough mentorship, hard work, and continuing education. These values are our guiding philosophy in all aspects of our business, from client interaction to the selection and hiring of the right associates. Our corporate culture is important to us, and we believe that following our core principles is what allows us to build such strong partnerships with our clients, our vendors, and each other. When you begin a relationship with us, we’re confident you’ll notice the difference.
When clients consider options for management of homeowner association whether in Oregon or Washington, most often they think of funding for deferred maintenance. CMI knows how important these everyday items are, and we’re just as invested as our clients are in making sure our managed properties run smoothly and successfully. There are other issues, however, that are harder to predict.
As every homeowner knows, the unexpected will find a way of happening every so often, and it’s inherently difficult to plan for. That’s where CMI’s decades of experience come in. Not only does CMI have extensive experience with day-to-day operations, our wealth of knowledge also gives us the unique ability to handle unforeseen and downright unusual problems, and respond with a wide range of innovative property management solutions.
Clients aren’t just names on a list at CMI. We adhere to our core principles and aim to build a working relationship with each of our partners. We invest ourselves in each client’s vision for success, and work together with them to achieve it.
Depending on your community’s unique needs, CMI can provide janitorial, porter, and concierge services, in addition to the Facility Asset Management, general maintenance and administrative services our clients have come to expect from Washington and Oregon’s leading community management firm.
At CMI, we are excited about the possibilities that lie ahead and anticipate developing many long-lasting partnerships built on our core principles of integrity in service, throughout Washington and Oregon. We know that our long history of successful management will help aid our clients in realizing their potential.
CMI offers a complete range of community management services, which can be tailored to your communities’ specific needs. CMI is well-situated to take care of financial details, clerical tasks, administrative services, record keeping and more. Our unique team is composed of professionals whose combined professional credentials are unparalleled in Washington and Oregon. In fact, CMI is home to six holders of the coveted distinction of Professional Community Association Manager (PCAM)! No matter what our clients’ specific needs may be, our community management professionals have the background and the skills to create a plan that will improve any community group.
The needs of community and homeowners’ associations throughout Washington and Oregon are varied, and we’re ready to create a plan that fits your needs. Our finance department is equipped to handle everything from creating and analyzing your operating budget, to tax audit prep, to handling payables and receivables, and most things in between.
At CMI, we believe that communication is one of the keys to any successful organization. Keeping in touch with clients and vendors is important, and CMI is on top of it. Whether it’s a monthly newsletter, a draft of rules and regulations, or just general correspondence, we help our clients stay connected with their communities.
CMI also excels at comprehensive record keeping and networking. We’re no stranger to either database maintenance or electronic filing systems, so we can always keep your records in order. CMI’s Portland office offers record storage space for items your community must retain, but may not have room to store. In addition, CMI offers a 24-hour phone answering service and can reach out on your behalf to professionals like Plumbers, electricians, and arborists.
In addition to our record keeping service, CMI offers other unparalleled administrative supports. From organizing a meeting and keeping minutes, to housing your communities original architectural drawings, we have the personnel and the expertise to keep our clients’ communities running smoothly.
Our Community Management Services are comprehensive, starting with, janitorial related services, pool and spa maintenance and extends all the way to our high-quality on-site services such as concierge, porter, and the Facility Asset Management Department. We’re qualified to solve a myriad of problems along the way, and maybe even identify a few areas where we can make an affirmative difference for your residents. Beyond our ability to respond to issues, we like to take a proactive approach, looking for places our services can add an extra layer of quality. We know our clients are always searching for budget-conscious ways to make an impact on their communities and a positive experience for owners. When you work with CMI, our experienced associates work alongside your board to identify areas of concern, and then craft solutions and improvements to fit.
Our financial support team is equipped to handle payables and receivables, budgeting and preparation of financial statements.
Whatever the need, CMI can help your community group provide the best quality environment for owners.
Our ability to tailor a suite of services to your particular needs is based on experienced service since 1972. Our extensive range of community management services can add value to your community, and we can deliver successful solutions to a wide array of problems. That’s why we take the time to get to know you and your property as if we lived there ourselves. As we create your customized service package, we maximize our efficiency and we partner with the Board of Directors to keep tight controls on budgets. Come join us and make your community the absolute best it can be!
Join CMI’s Director of Training, Carra Pewsey, as she takes you through the financial process for HOA’s. In this training you will learn how to digest a financial statement, how to make sense of your community’s current financial position, and how the financial statement ties back to your association budget.
Homeowners associations are representative democracies where powers are delegated to elected officials (the board of directors) and limited powers are reserved to the membership. In this governing model, the answer to a simple question can serve as a board member’s North Star: What is best for the community?
If board members focus on this North Star, their jobs become relatively straightforward. Board members shouldn’t make decisions based solely on their own personal interest or those of friends. They also should avoid defaulting to a choice simply because it is what is easiest, fastest, or least likely to create conflict.
Ultimately, what is best for the community is different than what is best for the individuals who live in it. If a community doesn’t stay relevant, it gradually ceases to be an appealing place to live, negatively impacting both property values and resident satisfaction. Yet, because what is good for the community is not necessarily good for all its residents, virtually every major community decision will irritate some and delight others.
Board members are expected to vote based on their own (hopefully well-reasoned and researched) findings. They are elected to examine, listen, think, and vote accordingly. What a board member thinks is right may not even be what most current members think they want, but it might still be the best thing for the community.
If boards have the responsibility for acting in the best interests of the community, but the community doesn’t believe they are doing so, what is the homeowners’ recourse?
In California, for example, individual board members or entire boards can be recalled anytime. Homeowners may vote to recall a board member by submitting a valid petition signed by at least 5% of the membership. One board member, multiple members, or an entire board may be removed.
Of course, the other recourse available to residents is the ability to run for the board. Homeowners who consistently complain they don’t like what board members do but refuse to throw their own hat in the ring will never have their desired impact on community operations.
A HARD, BUT REWARDING PURSUIT
When a homeowner is elected to be a board member, she or he agrees to be bound by their state’s relevant law and to perform as a fiduciary on behalf of all members. This is a serious responsibility.
Particularly in this age of social media, community association governance can be a difficult job in which board members are continuously attacked. When most of us simply want to enjoy our lives, it’s a rare person who commits to spending the time and energy required to take up the very serious mantle of responsibility necessary to succeed as a board member.
However, it’s also extremely rewarding to serve others by constantly seeking a North Star that requires thoughtful problem-solving, persistence, creativity, and leadership to conceive and then achieve what is best for a community.
Steve Spanier is president of Oakmont Village Association in Santa Rosa, Calif.
“The property management team is unbelievably responsive and helpful. We really appreciate them!”
“My experience with Community Management Inc has been completely positive. I have moved several times in my life and this has been by far the easiest and most responsive management firm I've come in contact with. They were helpful while I was considering my purchase and trying to collect information and have also helped with any questions or concerns as a new resident. I have found them to be very prompt, responsive and professional. This is the best management company I've experienced in the past several years of condo association living.”
“CMI manages the building in which my business is and they are great. They are friendly, attentive, and our HOA dues aren't high so they must be reasonable.”
“CMI's support for Benson Towers has been outstanding. I've experienced other HOA's over the years and CMI’s professionalism, communication and focus on security has been nothing short of stellar. Thank you for all that you do!”
“I’m writing to let you know that residents have approached me recently with some common observations: appreciation for how well our custodial crew is taking care of our building and how responsive CMI and the Board have been during the pandemic. I thought everyone should know how appreciative our residents are, especially in these unprecedented times.”